WORK EXPERIENCE
12/12 - Present
Department of Veteran Affairs
Claims Assistant
St. Petersburg, FL
A Claims Assistant assists in the processing of veterans’ benefits claims for compensation and / or pension cases.
Examples of duties include:
Maintains claims folders, ensuring that all pertinent records and documents are preserved appropriately;
- Analyzes claims and determines if disposition of claim and control action has been appropriately identified;
Establishes or updates control actions to monitor status of claims; - Develops straight forward evidence and assists higher-level team members in gathering more complex evidence;
- Facilitates the work flow between the team and other teams in the Veterans Service Center;
- Generate various types of correspondence including letters, reports of contacts, reports, and responses to beneficiaries and outside stakeholders or agencies;
- Reviews, dates stamps and controls all incoming correspondences and claims files to determine jurisdiction and next action. Requests transfer-in of folder if necessary or refers claim to proper Regional Office of jurisdiction.
9/11 – 12/12
Department of Veteran Affairs
File Clerk
St. Petersburg, Fl
transfer from Philadelphia
· Process both incoming and outgoing registered and certified legal and medical documents
· Perform various related clerical duties such as sorting bulk mail, date stamping, and rerouting mail
· Operate a personal computer, identify claims folder locations, and route a variety of incoming material to the appropriate location
· Enter new file folder numbers into the automated folder control system (ACFS) and take necessary actions to correct system exceptions (errors)
· Search microfilms to obtain claim numbers and forward correspondence for handling.
· Prepare, label, and set up claims folders for incoming applications and correspondence, and repair damaged folders
08/10 - 09/11
Department of Veteran Affairs
Program Support Clerk
Philadelphia, PA
The PSC works within a team environment and serves as (1) a counselor or advocate for VA claimants providing information about a broad range of benefits and assisting with applications for VA benefits and services, (2) a legal technician gathering requisite evidence from medical, military, community, and other sources to support benefit determinations, (3) a decision maker weighing the evidence and applying the controlling laws and regulations, and (4) a computer systems user who inputs appropriate data to generate accurate benefits payments, controls pending issues or schedules future actions, and releases complete, correct notifications of benefits determinations. The PSC must not only be competent in interpretation and application of law and procedures, but must be well versed in medical principles and terminology and in public relations skills. The PSC can expect to work in all areas of the Veterans Service Center.
11/06- 08/10
United Parcel Service
Customs Broker Classification Specialist
Philadelphia, Pa
Administrative tasks in the import operations department servicing the client and their suppliers, providing customer service as well as maintaining revenues from the client base and contracted vendors.
Auditing commercial documents, applying harmonized tariff schedule code for accurate duty assessment and to ensure all federal requirements are met.
Document review and assessment of accuracy, verifying country of origin with currency, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
All other tasks assigned by change with technology and innovation in a global commerce
01/06 – 10/06
Hannum’s Harley Davidson
Sales Representative
Media, PA
Sales Consultant associated with detailed information on all aspects of the Harley Davidson Inc. Including, but not limited to, individual financial history and credit obligations, communicating with other departments internally and regional. Establish relationships that create potential clients into satisfied customers. High level of customer service keeping a positive attitude while multi tasking in a high volume establishment.
05/02- 8/04:
Philadelphia Phillies Baseball Association
Event Operations/Customer Service Department
Philadelphia, PA
Coordinator of the VIP parking lot surrounding Veteran Stadium / Citizen Bank Park.
Assist fans with information, direction, and history.
Required an aptitude to perform
with a high volume of customer relations, event promotions and advertising.
Dealt with top level executives, players, their agents, and opposing team’s fans.
